Online Shop Terms

 

Age of Consent

By purchasing products from this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Products

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product without notice at any time.

Refund Policy

 

Returns

Our policy lasts 14 days after you have received your order. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. Please note we will not cover the shipping costs of the returned item.

Additional non-returnable items: Sale, bespoke and made-to-order items.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to original method of payment within 14 days. The refund will be processed minus any tax and fees incurred by us to process the order originally.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@drawingmachine.com and send your item to: Digital Craft People, 20 Gladstone Mews, London, SE20 8XJ, United Kingdom.

 

Shipping

To return your product, you should mail your product to: Digital Craft People, 20 Gladstone Mews, London, SE20 8XJ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.